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Find answers to all your questions about our shipping policies, return process, and commercial warranty coverage below.
Design-Led Furniture
We are a family business that adds value by providing a complete fitout solution tailored to your needs. Working closely with you from start to finish, we ensure a seamless project that perfectly aligns with your vision. Our approach transforms spaces to enhance the lives of those in Care, combining comfort, style, and functionality with a fully customised design process. Our family values drive us to prioritize customer care and quality craftsmanship in every project. Check out our services here.
Yes, our products can be customised, you can choose from a large variety of wood, stain and fabric types, to meet your interior design and style needs. Take a quick look at what we have to offer here.
Explore our resources here.
Schedule a visit to our showroom (Albany, Auckland) by contacting enquiries@archercare.co.nz
Visit our sustainability page for a more detailed breakdown.
Great question! Archer Concepts primarily focuses on B2B sales, but we recommend checking out our Stockists for Recliners and Beds, otherwise see Drummers and Creative Upholstery for residential purchases.
Archer Concepts (the Supplier) warrants that goods will be free from defects for the specified period, whether in design, material, workmanship or otherwise. This warranty applies only to the original purchaser under normal usage for the intended purpose of the product, subject to full payment being made on due date as stated in the terms and conditions of sale.
The period of warranty for all goods purchased from the Supplier is 7 (seven) years, with the exception of imported products and tabletops which are warranted for a period of 3 (three) years. Wicker outdoor furniture is warranted for a period of 3 (three) years. Electric Height Treatment Tables Gas strut are warranted for a period of 2 (two) years. Refer to specific Product Sheets to confirm warranty periods. Bespoke product defaults to a 3 (three) year period unless otherwise stated.
Exclusions:
This warranty does not apply to:
The Suppliers liability under this warranty is to repair or replace (at its discretion) any part or product covered by this (or any implied) warranty free of charge. If identical components or furniture are not available at time of claim the Supplier reserves the right to substitute product of equal quality.
As the manufacturer and/or supplier of your furniture, we stand behind our craftsmanship and pledge to do everything we can to resolve any problems you may have within the terms of this warranty as quickly as possible.
Responsibility for validating an end customer’s warranty concerns lies with the invoiced party (where applicable), as does the relationship throughout any claim procedure. The Supplier will take full responsibility for repairing or replacing products as per the terms in the Archer Concepts Commercial Warranty.
Version – February 2022
If you are purchasing from an address outside of New Zealand, please contact our customer service team who will be happy to assist.
For most consumable product orders the expected delivery time is 1-2 business days nationwide. If your order is placed before 3pm on a standard business day, we will endeavour to dispatch your order the same day. Some products may not be in stock at the time of your order, if this is the case you will be notified as soon as possible and given a timeframe of when to expect it. Please note, in order to give you an accurate delivery timeframe we may be dependent on third party providers in which case the delivery time could change without prior notice. We will notify you along the way of any delays on your order as soon as possible.
We’ll work with you to find a solution that keeps everyone smiling. We’d love to make it right. You may return most new, unopened items within 90 days of delivery for a full refund, providing you ensure the goods are in their original packaging and condition. Items that have been purchased more than 90 days prior to the return request being lodge, will not be accepted for return.
If you do need to return an item, please Contact us with your order number and details about the product you would like to return. We will respond promptly with instructions for how to return items from your order.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (between 5-10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes the bank to process our refund request (up to 10 business days)
1.1 “Supplier” means Archer Furniture Group Limited, its successors and assigns or any person acting on behalf of and with the authority of Archer Furniture Group Limited.
1.2 “Customer” means the person/s buying the Goods (and/or hiring Equipment) as specified in any invoice, document or order, and if there is more than one Customer is a reference to each Customer jointly and severally.
1.3 “Goods” means all Goods or Services supplied by the Supplier to the Customer at the Customers request from time to time (where the context so permits the terms of ‘Goods’ or ‘Services’ shall be interchangeable for the other).
1.4 “Equipment” means all Equipment including any accessories supplied on hire by the Supplier to the Customer (and where the context so permits shall include any supply of Services). The Equipment shall be as described on the invoices, quotation, authority to hire, or any other work authorisation form provided by the Supplier to the Customer.
1.5 “Price” means the Price payable for the Goods/Equipment hire as agreed between the Supplier and Customer in accordance with clause 4 below.
2.1 The Customer is taken to have exclusively accepted and is immediately bound, jointly and severally, by these terms and conditions if the Customer places an order for or accepts delivery of the Goods/Equipment.
2.2 These terms and conditions may only be amended with the Suppliers consent in writing and shall prevail to the extent of any inconsistency with any other document or agreement between the Customer and the Supplier.
3.1 The Customer shall give the Supplier not less than fourteen (14) days prior written notice of any proposed change of ownership of the Customer and/or any other change in the Customers details (including but not limited to, changes in the Customers name, address, contact phone or fax number/s, or business practise). The Customer shall be liable for any loss incurred by the Supplier as a result of the Customers failure to comply with this clause.
4.1 At the Supplier’s sole discretion, the Price shall be either:
a) As indicated on any invoice provided by the Supplier to the Customer, or
b) The Price as at the date of delivery of the Goods/Equipment according to the Suppliers current price list; or
c) The Supplier’s quoted price (subject to clause 4.2) which will be valid for the period stated in the quotation or otherwise for a period of thirty (30) days.
4.2 The Supplier reserves the right to change the Price if a variation to the Supplier’s quotation is requested. Any variation from the plan of schedule Services or specifications of the Goods/Equipment (including, but not limited to, any variation as a result of increases to the Supplier in the cost of taxes, levies, materials and labour or where additional Services are required due to availability of Goods, or unforeseen circumstances including, but not limited to limitations to accessing the site, safety considerations, prerequisite work by any third party not being completed, change of design, or hidden pipes and wiring in wall etc which are only discovered on commencement of the Services) will be charged for on the basis of the Supplier’s quotation and will be shown as variations on the invoice.
4.3 At the Suppliers sole discretion a deposit may be required
4.4 Time for payment for the Goods/Equipment being of the essence, the Price will be payable by the Customer on the date/s determined by the Supplier, which may be:
a) On delivery of the Goods/Equipment:
b) For certain approved Customers, due twenty (20) days following the end of the month in which a statement is posted to the Customers address or address for notice;
c) The date specified on any invoice or other form as being the date for payment; or
d) Failing any notice to the contrary, the date which is seven (7) days following the date of any invoice given to the Customer by the Supplier.
4.5 Payment may be made by cash, cheque, bank cheque, electronic/on-line banking, credit card (or by any other method as agreed to between the Customer and the Supplier.
4.6 Unless otherwise stated the Price does not include GST. In addition to the Price the Customer must pay to the Supplier an amount equal to any GST the Supplier must pay for any supply by the Supplier under this or any other agreement for the sale of the Goods/hire of the Equipment. The Customer must pay GST, without deduction or set off of any other amounts, at the same time and on the same basis as the Customer pays the Price. In addition, the Customer must pay any other taxes and duties that may be applicable in addition to the Price except where they are expressly included in the Price.
5.1 Delivery (“Delivery”) of the Goods/Equipment is taken to occur at the time that:
(a) The Customer of the Customers nominated carrier takes possession of the Goods/Equipment at the Suppliers address; or
(b) The Supplier (or the Suppliers nominated carrier) delivers the Goods/Equipment to the Customers nominated address even if the Customer is not present at the address
5.2 At the Suppliers sole discretion, the cost of delivery is included in the Price.
5.3 The Customer must take delivery by receipt or collection of the Goods/Equipment whenever either is tendered for delivery. In the event that the Customer is unable to take delivery of the Goods/Equipment as arranged then the Supplier shall be entitled to charge a reasonable fee for redelivery of the Goods/Equipment and/or the storage of the Goods.
5.4 The Supplier may deliver the Goods/Equipment in separate instalments. Each separate instalment shall be invoiced and paid in accordance with the provisions in these terms and conditions.
5.5 Any time or date given by the Supplier to the Customer is an estimate only. The Customer must still accept delivery of the Goods/Equipment even if late and the Supplier will not be liable for any loss or damage incurred by the Customer as a result of the delivery being late.
6.1 Risk of damage to or loss of the Goods passes to the Customer on Delivery and the Customer must insure the Goods on or before Delivery.
6.2 If any of the Goods are damaged or destroyed following delivery buy prior to ownership passing to the Customer, the Supplier is entitled to receive all insurance proceeds payable for the Goods. The production of these terms and conditions by the Supplier is sufficient evidence of the Suppliers rights to receive the insurance proceeds without the need for any person dealing with the Supplier to make further enquiries.
6.3 If the Customer requests the Supplier to leave Goods outside the Suppliers premises for collection or to deliver the Goods to an unattended location, then such Goods shall be left at the Customers sole risk.
6.4 Where the Supplier is required to install the Goods the Customer warrants that the structure of the premises or equipment in or upon which these Goods are to be installed or erected is sound and will sustain the installation and work incidental thereto and the Supplier shall not be liable for any claims, demands, losses, damages, costs, and expenses howsoever caused or arising in connection with the installation and work incidental thereto.
6.5 The Customer acknowledges that Goods (including buy not limited to paint, timber, tiles) supplied may exhibit variations in shade tone, colour, texture, surface, and finish, and may fade or change colour over time. The Supplier will make every effort to match batches of product supplied in order to minimise such variations but shall not be liable in any way whatsoever where such variations occur.
6.6 The Customer acknowledges that Goods supplied may;
(a) Fade or change colour over time; and
(b) Expand, contract, or distort as a result of exposure to heat, cold, weather, and
(c) Mark or stain if exposed to certain substance; and
(d) Be damaged or disfigured by impact or scratching.
6.7 Any advice, recommendation, information, assistance or service provided by the Supplier in relation to Goods or Services supplied is given in good faith, is based on the Suppliers own knowledge and experience and shall be accepted without liability on the part of the Supplier and it shall be the responsibility of the Customer to confirm the accuracy and reliability of the same in light of the use to which the Customer makes or intends to make of the Goods or Services.
7.1 The Customer shall ensure that the Supplier always has clear and free access to the work site to enable them to undertake the Services. The Supplier shall not be liable for any loss or damage to the site (including, without limitation, damage to pathways, driveways and concreted or paved or grassed areas) unless due to the negligence of the Supplier.
8.1 The Supplier shall be entitled to rely on the accuracy of any plans, specifications and other information provided by the Customer. The Customer acknowledges and agrees that in the event that any of this information provided by the Customer is inaccurate, the Supplier accepts no responsibility for any loss, damages, or costs however resulting from these inaccurate plans, specifications, or other information.
8.2 In the event the Customer gives information relating to measurements and quantities of the Goods required to complete the services, it is the Customer responsibility to verify the accuracy of the measurements and quantities before the Customer or Supplier places an order based on these measurements and quantities. The Supplier accepts no responsibility for any loss, damages, or costs however resulting from the Customers failure to comply with this clause.
9.1 The Supplier and the Customer agree that ownership of the Goods shall not pass until:
(a) The Customer has paid the Supplier all amounts owing to the Supplier; and
(b) The Customer has met all of its other obligations to the Supplier.
9.2 Receipt by the Supplier of any form of payment other than cash shall not be deemed to be payment until that form of payment has been honoured, cleared, or recognised.
9.3 It is further agreed that:
(a) Until ownership of the Goods passes to the Customer in accordance with clause 9.1 that the Customer is only a bailee of the Goods and must return the Goods to the Supplier on request.
(b) The Customer holds the benefit of the Customers insurance of the Goods on trust for the Supplier and must pay to the Supplier the proceeds of any insurance in the event of the Goods being lost, damaged, or destroyed.
(c) The Customer must not sell, dispose, or otherwise part with possession of the Goods other than in the ordinary course of business and for market value. If the Customer sells, disposes or parts with possession of the Goods then the Customer must hold the proceeds of any such act on trust for the Supplier and must pay or deliver the proceeds to the Supplier on demand.
(d) The Customer should not convert or process the Goods or intermix them with other goods but if the Customer does so then the Customer holds the resulting product on trust for the benefit of the Supplier and must sell, dispose of, or return the resulting product to the Supplier as it so directs.
(e) The Customer irrevocably authorises the Supplier to enter any premises where the Supplier believes the Goods are kept and recover possession of the Goods.
(f) The Supplier may recover possession of any Goods in transit whether or not delivery has occurred.
(g) The Customer shall not charge or grant an encumbrance over the Goods nor grant nor otherwise give away any interest in the Goods while they remain the property of the Supplier.
(h) The Supplier may commence proceedings to recover the Price of the Goods sold notwithstanding that ownership of the Goods has not passed to the Customer.
10.1 Upon assenting to these terms and conditions in writing the Customer acknowledges and agrees that:
(a) These terms and conditions constitute a security agreement for the purposes of the PPSA; and
(b) A security interest is taken in all Goods/Equipment previously supplied by the Supplier to the Customer (if any) and all Goods/Equipment that will be supplied in the future by the Supplier to the Customer.
10.2 The Customer undertakes to:
(a) Sign any further documents and/or provide any further information (such information to be complete, accurate and up-to-date in all respects) which the Supplier may reasonably require to register a financing statement or financing change statement on the Personal Property Securities Register;
(b) Indemnify, and upon demand reimburse, the Supplier for all expenses incurred in registering a financing statement or financing change statement on the Personal Property Securities Register or releasing any Goods/Equipment charged thereby;
(c) Not register a financing change statement or a change demand without the prior written consent of the Supplier; and
(d) Immediately advise the Supplier of any material change in its business practices of selling Goods which would result in a change in the nature of proceeds derived from such sales.
10.3 The Supplier and the Customer agree that nothing in sections 114(1)(a), 133 and 134 of the PPSA shall apply to these terms and conditions.
10.4 The Customer waives its rights as a debtor under sections 116, 120(2), 121, 125, 126, 127, 129, 131 and 132 of the PPSA.
10.5 Unless otherwise agreed to in writing by the Supplier, the Customer waives its right to receive a verification statement in accordance with section 148 of the PPSA.
10.6 The Customer shall unconditionally ratify any actions taken by the Supplier under clauses 10.1 to 1.5.
11.1 In consideration of the Supplier agreeing to supply the Goods/Equipment, the Customer charges all of its rights, title, and interest (whether joint or several) in any land, realty or other assets capable of being charged, owned by the Customer either now or in the future, to secure the performance by the Customer of its obligations under these terms and conditions (including, but not limited to, the payment of any money).
11.2 The Customer indemnifies the Supplier from and against all the Suppliers costs and disbursements including legal costs on a solicitor and own client basis incurred in exercising the Suppliers rights under this clause.
11.3 The Customer irrevocably appoints the Supplier and each director of the Supplier as the Customers true and lawful attorney/s to perform all necessary acts to give effect to the provisions of this clause 11 including, but not limited to, signing any document on the Customer’s behalf.
12.1 The Customer hereby disclaims any right to rescind or cancel and contract with the Supplier or to sue for damages or to claim restitution arising out of any inadvertent misrepresentation made to the Customer by the Supplier and the Customer acknowledges that the Goods are bought relying solely upon the Customers skill and judgment.
13.1 The Customer shall inspect the Goods/Equipment on delivery and shall with seven (7) days of delivery (time being of the essence) notify the Supplier of any alleged defect, shortage in quantity, damage, or failure to comply with the description or quote. The Customer shall afford the Supplier an opportunity to inspect the Goods/Equipment within a reasonable time following delivery if the Customer believes the Goods are defective in any way. If the Customer shall fail to comply with these provisions the Goods/Equipment shall be presumed to be free from any defect or damage. For defective Goods/Equipment, which the Supplier has agreed in writing that the Customer is entitled to reject, the Suppliers liability is limited to either (at the Suppliers discretion) replacing the Goods/Equipment or repairing the Goods/Equipment.
14.1 Returns of Goods will only be accepted provided that:
(a) The Customer has complied with the provisions of clause 13.1; and
(b) The Supplier has agreed in writing to accept the return of the Goods; and
(c) The Goods are returned at the Customers cost within fourteen (14) days of the delivery date; and
(d) The Supplier will not be liable for Goods which have not been stored or used in a proper manner; and
(e) The Goods are returned in the condition in which they were delivered and with all packaging material, brochures and instruction material in as new condition as is reasonably possible in the circumstances.
14.2 The Supplier may (in its discretion) accept the return of Goods for credit but this may incur a handling fee of ten percent (10%) of the value of the returned Goods plus any freight.
14.3 Non-stockist items or Goods made to the Customers specifications are under no circumstance acceptable for credit or return.
15.1 Subject to the conditions of warranty set out in Clause 15.2 the Supplier warrants that if any defect in any workmanship of the Supplier becomes apparent and is reported to the Supplier within seven (7) years of the date of delivery (time being of the essence) then the Supplier will either (at the Suppliers sole discretion) replace or remedy the workmanship.
15.2 The conditions applicable to the warranty given by Clause 15.1 are:
(a) The warranty shall not cover any defect or damage which may be caused or partly caused by or arise through:
(i) failure on the part of the Customer to properly maintain any Goods; or
(ii) failure on the part of the Customer to follow any instructions or guidelines provided by the Supplier; or
(iii) failure on the part of the Customer to correctly install the Goods; or
(iv) any use of any Goods otherwise than for any application specified on a quote or order form; or
(v) the continued use of any Goods after any defect becomes apparent or would have become apparent to a reasonably prudent operator or use; or
(vi) fair wear and tear, any accident or act of God.
(b) The warranty shall cease, and the Supplier shall thereafter in no circumstances be liable under the terms of the warranty if the workmanship is repaired, altered or overhauled without the Suppliers consent.
(c) In respect of all claims the Supplier shall not be liable to compensate the Customer for any delay in either replacing or remedying the workmanship or in properly assessing the Customers claim.
15.3 In the case of second-hand Goods, the Customer acknowledges that he has had full opportunity to inspect the same and that he accepts the same with all faults and that no warranty is given by the Supplier as to the quality or suitability for any purpose and any implied warranty, statutory or otherwise, is expressly excluded. The Supplier shall not be responsible for any loss or damage to the Goods, or caused by the Goods, or any part thereof however arising.
16.1 If the Customer is acquiring Goods for the purposes of a trade or business, the Customer acknowledges that the provisions of the Consumer Guarantees Act 1993 do not apply to the supply of Goods by the Supplier to the Customer.
17.1 Where the Supplier has designed, drawn, or developed Goods/Equipment for the Customer, then the copyright in any designs and drawings and documents shall remain the property of the Supplier.
17.2 The Customer warrants that all designs, specifications, or instructions given to the Supplier will not cause the Supplier to infringe any patent, registered design or trademark in the execution of the Customers order and the Customer agrees to indemnify the Supplier against any action taken by a third party against the Supplier in respect of any such infringement.
17.3 The Customer agrees that the Supplier may (at no cost) use for the purposes of marketing or entry into any competition, any documents, designs, drawings, or Goods which the Supplier has created for the Customer.
18.1 Interest on overdue invoices shall accrue daily from the date when payment becomes due, until the date of payment, at a rate of tow and a half percent (2.5%) per calendar month (and at the Suppliers sole discretion such interest shall compound monthly at such a rate) after as well as before any judgement.
18.2 If the Customer owes the Supplier any money the Customer shall indemnify the Supplier from and against all costs and disbursements incurred by the Supplier in recovering the debt (including but not limited to internal administration fees, legal costs on a solicitor and own client basis, the Suppliers collection agency costs, and bank dishonour fees).
18.3 Without prejudice to any other remedies the Supplier may have, if at any time the Customer is in breach of any obligation (including those relating to payment) under these terms and conditions the Supplier may suspend or terminate the supply of Goods/Equipment to the Customer. The Supplier will not be liable to the Customer for any loss or damage the Customer suffers because the Supplier has exercised its rights under this clause.
18.4 Without prejudice to the Suppliers other remedies at law the Supplier shall be entitled to cancel all or any part of any order of the Customer which remains unfulfilled and all amounts owing to the Supplier shall, whether or not due for payment, become immediately payable if:
(a) Any money payable to the Supplier becomes overdue, or in the Suppliers opinion the Customer will be unable to make a payment when it falls due;
(b) The Customer becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors; or
(c) A receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Customer or any asset of the Customer.
19.1 The Supplier may cancel any contract to which these terms and conditions apply or cancel delivery of Goods/Equipment at any time before the Goods/Equipment are due to be delivered by giving written notice to the Customer. On giving such notice the Supplier shall repay to the Customer any money paid by the Customer for the Goods/Equipment. The Supplier shall not be liable for any loss or damage whatsoever arising from such cancellation.
19.2 In the event that the Customer cancels delivery of the Goods/Equipment the Customer shall be liable for any and all loss incurred (whether direct or indirect) by the Supplier as a direct result of the cancellation (including, but not limited to, any loss of profits).
19.3 Cancellation of orders for Goods made to the Customers specifications, or for non-stocklist items, will definitely not be accepted once production has commenced, or an order has been placed.
20.1 The Customer authorises the Supplier or the Suppliers agent to:
(a) Access, collect, retain, and use any information about the Customer;
(i) (including any overdue fines balance information held by the ministry of Justice) for the purpose of assessing the Customers creditworthiness; or
(ii) for the purpose of marketing products and services to the Customer.
(b) Disclose information about the Customer, whether collected by the Supplier from the Customer directly or obtained by the Supplier from any other source, to any other credit provider or any credit reporting agency for the purposes of providing or obtaining a credit reference, debt collection or notifying a default by the Customer.
20.2 Where the Customer is an individual the authorities under clause 20.1 are authorities or consents for the purposes of the Privacy Act 1993.
20.3 The Customer shall have the right to request the Supplier for a copy of the information about the Customer retained by the Supplier and the right to request the Supplier to correct any incorrect information about the Customer held by the Supplier.
21.1 Where the Customer has left any item with the Supplier for repair, modification, exchange or for the Supplier to perform any other service in relation to the item and the Supplier has not received or been tendered the whole of any moneys owing to it by the Customer, the Supplier shall have, until all moneys owing to the Supplier are paid:
(a) A lien on the item; and
(b) The right to retain or sell the item, such sale to be undertaken in accordance with any legislation applicable to the sale or disposal of uncollected goods.
21.2 The lien of the Supplier shall continue despite the commencement of proceedings, or judgement for any moneys owing to the Supplier having been obtained against the Customer.
22.1 Equipment shall at all times remain the property of the Supplier and is returnable on demand by the Supplier. In the event that Equipment is not returned to the Supplier in the condition in which it was delivered the Supplier retains the right to charge the Customer the full cost of repairing the Equipment. In the event that the Equipment is not returned at all the Supplier shall have the right to charge the Customer the full cost of replacing the Equipment.
22.2 The Customer shall;
(a) Keep the Equipment in their own possession and control and shall not assign the benefit of the Equipment nor be entitled to a lien over the Equipment.
(b) Not alter or make any additions to the Equipment including but without limitation altering, make any additions to, defacing or erasing any identifying mark, plate or number on or in the Equipment or in any other manner interfere with the Equipment.
(c) Keep the Equipment, complete with all parts and accessories, clean and in good order as delivered, and shall comply with any maintenance schedule as advised by the Supplier to the Customer.
22.3 The Customer accepts full responsibility for the safekeeping of the Equipment and the Customer agrees to insure, or self-insure, the Suppliers interest in the Equipment and agrees to indemnify the Supplier against physical loss or damage including, but not limited to, the perils of accident, fire theft and burglary and all other usual risks and will affect adequate Public Liability Insurance covering any loss, damage or injury to property or persons arising out of the use of the Equipment. Further the Customer will not use the Equipment nor permit it to be used in such a manner as would permit an insurer to decline any claim.
23.1 The failure by the Supplier to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect the Suppliers rights to subsequently enforce that provision. If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality, and enforceability of the remaining provisions shall not be affected, prejudiced, or impaired.
23.2 These terms and conditions and any contract to which they apply shall be governed by the laws of New Zealand and are subject to the jurisdiction of the Hawkes Bay Courts of New Zealand.
23.3 The Supplier shall be under no liability whatsoever to the Customer for any indirect and/or consequential loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by the Supplier of these terms and conditions (alternatively the Suppliers liability shall be limited to damages which under no circumstances shall exceed the Price of the Goods/Equipment hire).
23.4 The Customer agrees that the Supplier may amend these terms and conditions at any time. If the Supplier makes a change to these terms and conditions, then that change will take effect from the date on which the Supplier notifies the Customer of such change. The Customer will be taken to have accepted such changes if the Customer makes a further request for the Supplier to provide Goods/Equipment to the Customer.
23.5 Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, storm, or other event beyond the reasonable control of either party.
23.6 The Customer warrants that it has the power to enter into this agreement and has obtained all necessary authorisations to allow it to do so, it is not insolvent, and that this agreement creates binding and valid legal obligations on it.
Our commitment
Archer Concepts is committed to acting in accordance with the Privacy Act 1993 in relation to your personal information.
Archer Concepts supplies businesses (including but not limited to the Health Care Industry, Aged Care Industry, the Retirement Industry, Medical Facilities, Dental sector, Correctional facilities, Mental Health facilities, Hospitality and Accommodation sector) within New Zealand with furniture and the complete fitout of furniture and equipment. Archer Concepts website – www.archerconcepts.co.nz (and its accompanying website terms and conditions), and Archer Concepts terms and conditions of trade are subject to this privacy policy (Privacy Policy). By using the website or entering into a contract for services with Archer Concepts you are deemed to have read, understood and accepted this Privacy Policy.
References
In this Policy:
“we”, “us”, “our” and like terms means Archer Concepts “site”, “website” and like terms means www.archerconcepts.co.nz and our accompanying websites: www.archercare.co.nz, www.archerhospitality.co.nz and www.archermedical.co.nz“you” and like terms means you, whether you are a customer, supplier or a user of our website; “personal information” means information about an identifiable individual, and in relation to our business as a furniture manufacturer and supplier can include your name, address, phone number, email address, IP address, time zone, some of the cookies that are installed on your device, and other observations where an individual is identified. Additionally, as you browse the Site, we collect information about the individual pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.
WHAT THIS POLICY DOES
This Policy sets out how, when and why we collect personal information about you, who we might collect it from, how we can use it, how we store it, how you can access and correct it, and when we might disclose it to others.
THE COLLECTION OF INFORMATION
We will collect personal information from you when you sign up to become an Archer Concepts customer or supplier (over the telephone, email, online or by completing an application form), when you sign up for our promotions, when you visit our website, when you call us (or when we call you) and when you purchase our products or use our services.
We collect personal information using the following technologies:
Hotjar to understand how users navigate around on our site “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. Additionally, when you submit a form on the site we will collect certain information from you including name, email, phone number and company name.
On occasion Archer Concepts may receive your personal information from third parties, such as our business partners, in conjunction with joint marketing promotions and associated promotional activity, and credit reference agencies.
The personal information we collect from or about you will be used only for the purposes of conducting our business, supplying you with our products and services and keeping you informed about aspects of our products and services that may be of interest to you. For example, we may hold and use your personal information to:
How we store (and look after) your personal information
We treat personal information which we collect from you in the same way that we treat our other confidential information. This involves protecting it from misuse and loss, as well as from modification and disclosure. We will store your personal information securely in our database. Access is restricted to only those people who require the information for our business purposes. Our website uses HTTPs SSL (Secure Socket Layer) to apply an encrypted layer to all requests to and from archerconcepts.co.nz
USE AND DISCLOSURE
Archer Concepts will always use and disclose your Personal information in accordance with this Privacy Policy, the Privacy Act and any other applicable privacy law.
We may share your personal information with third parties to help us use your personal information, as described above. We use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Behavioural Advertising – As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by: Facebook – https://www.facebook.com/settings/?tab=ads or Google – https://www.google.com/settings/ads/anonymous
From time to time, we may disclose your personal information to third parties. These third parties may include:
credit reference agencies; potential or existing marketing or business partners, who will be required to enter into appropriate confidentiality undertakings if the relationship does not proceed; potential or actual purchasers of our business, who will be required to enter into appropriate confidentiality undertakings if the purchase does not proceed. Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
ACCESS AND CORRECTION
If you would like to view or update the information we hold about you, please let us know by emailing us at enquiries@archerconcepts.co.nz or calling us on 0800 663 272. If the information is not accurate, complete, or up to date, you may ask us to correct it.
CHANGES TO THIS POLICY
Archer Concepts reserve the right, at its discretion to update or revise this Privacy Policy at any time. Any changes will take effect immediately upon being posted on our websites. It is your responsibility to check this Policy regularly for any modifications or updates. Your continued use of our services after any changes have been posted on our websites indicates your acceptance of those changes.
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